We are closely watching the progression of COVID 19 and have currently made some changes as a business to keep our staff and clients from any unnecessary exposure. These changes are effective immediately. We are following the CDC and AVMA’s recommendations with social physical distancing because of this our lobby is now closed.
We will allow curbside check-ins and will be emailing all paperwork the day the appointment is made in order to expedite the check-in process when you come in. If you are unable to print paperwork on your own or fill it out, scan and email back please inform the staff at the time of the appointment.
Please arrive 10 minutes before your appointment if you were unable to email your paperwork back and 5 minutes if you were. When you arrive give us a call at 480-497-0505 and let us know you are here and what you are driving. At that time we will get a technician on the phone to obtain pertinent information on your pet’s medical condition. After this a technician will come to the car to get your fur baby. Please step out of your car with your fur baby. We require all cats to be in a stable carrier and will take a slip lead out for all dogs. We will be adhering to the CDC’s recommendation of 6-10 feet of space so we won’t be able to look at any pictures on phones (you can email these) and all staff will avoid physical contact such as handshakes. Your pet will be taken into the treatment area where we will perform an exam. After this is completed a veterinarian or team member will call you with the exam findings and associated costs. A technician will come out to the car to have you sign the treatment plan. If we are not waiting for any testing to come back a client service representative will be out to the car to obtain payment. She will bring back your receipt and we will get a signature if you are using a credit card.
If any diagnostics were performed a staff member will call you with results and any plan modifications as well as discharge instructions. Once that is all completed the Client Service Representative will send an invoice directly to your email so you can pay online from your phone. When the technician has finished up all treatments they will bring your fur baby out with your receipt. If you have any further questions the technician can give you a call again once inside.
We understand that this is a lot different than the culture we have built but we feel it is important and necessary to keep everyone as safe as possible. Please let us know if you have any questions or concerns as we are here for you and will be as long as we are allowed. You can give us a call at 480-497-0505 or email us at firstname.lastname@example.org.